Cancellation & Refund Policy
Last updated on July 19 2026
At Sattvik Patra, we are committed to providing premium-quality copper products. If you receive a damaged, defective, or incorrect product, we’re here to help.
Return Process
- Report the Issue: If you face any issue with your order, please contact us within 48 hours of delivery.
- Share Product Details: Send clear photos or videos of the product along with your order details on WhatsApp: +91 6376031857.
- Verification: Our support team will carefully review the submitted images/videos to verify the issue.
- Approval: Once the issue is verified, we will notify you regarding the approval of your return or replacement request.
- Product Pickup: If required, our logistics partner will arrange a pickup from your registered delivery address.
- Return Processing: After the returned product passes our quality inspection, the return process will be completed within 7 business days.
- Refund: Approved refunds will be credited to your original payment method within the applicable banking timeline. For Cash on Delivery (COD) orders, the refund will be processed to your bank account or UPI ID shared with us.
Important Notes
- The product should be unused and returned in its original packaging with all accessories, if applicable.
- Returns are accepted only for damaged, defective, or incorrectly delivered products.
- Products damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return or refund.
- Refund processing time may vary depending on your bank or payment provider.
- For any assistance, feel free to contact us on WhatsApp: +91 6376031857.
SattvikPatra believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- SattvikPatra does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.